Technical Support
We provide technical support through our discussion groups, where you can post your support queries as well as discuss our products in general, and browse solutions to issues that have been raised in the past.
Please make sure to first check our online resources for a solution before posting your support query in the discussion groups. These resources are as follows (mainly with regard to WinSSHD):
Please use also the discussion groups' search feature to investigate past support issues. Feel free to post your inquiry if you have searched and not found a solution, and feel free to post any experiences and observations you had while attempting to solve your problems. Your feedback will help us improve the information on our website as well as our products.
Activation
Log in to our online activation interface to retrieve your activation code, purchase upgrades, or see an overview of your licenses.
Licensing
Feel free to contact us with any activation or licensing inquiry which is not answered well enough on our website.
General Queries
Potential resellers, please read our Reseller Policy.
If you have questions about general company matters, or if you would like to discuss product issues outside of technical support, contact us here.
Turnaround Time and Telephone Contact
We normally respond to all inquiries within a day; this may take longer only during weekends, and sometimes on holidays. In cases of urgency, you can reach the company director on his personal mobile, which is +1 702 769 2639 until March 27, and +1 869 762 1410 from March 28. He will currently most likely be reachable from 11 am to 11 pm in the AST timezone (GMT-4). Please use this for emergencies only.
