Technical Support
We provide technical support through our discussion groups, where you can post your support queries as well as discuss our products in general, and browse solutions to issues that have been raised in the past.
Please make sure to first check our online resources for a solution before posting your support query in the discussion groups. These resources are as follows (mainly with regard to WinSSHD):
Please use also the discussion groups' search feature to investigate past support issues. Feel free to post your inquiry if you have searched and not found a solution, and feel free to post any experiences and observations you had while attempting to solve your problems. Your feedback will help us improve the information on our website as well as our products.
Activation
If you have moved your WinSSHD installation to another machine, or if you have reinstalled your OS and ended up with a different WinSSHD installation ID, contact us with your new installation ID and your existing activation code or other order information. By next business day, we will supply you with a new activation code. In the mean time, your new WinSSHD installation will continue to work with full functionality for up to 30 days.
Licensing
Feel free to contact us with any general licensing inquiry which is not answered well enough on our website.
General Queries
Potential resellers, please read our Reseller Policy.
Potential affiliates, please read about Becoming an Affiliate.
If you have questions about general company matters, or if you would like to discuss product issues outside of technical support, contact us here.
Turnaround Time and Telephone Contact
We normally respond to all inquiries within a day; this may take longer only during weekends, and sometimes on holidays. In cases of urgency, you can reach the company director on his personal mobile at +1 869 762 1410, or through Skype at "denisbider". He will currently most likely be reachable from 10 am to 10 pm in the AST timezone (GMT-4).
