OpenSSL Heartbeat Vulnerability

We have recently received many inquiries about whether our software is affected by the heartbeat vulnerability in OpenSSL. This vulnerability relates to a protocol we do not implement, and a code base that is independent of ours. None of our software shares common code with OpenSSL or OpenSSH.

Technical Support

You can always contact us with questions about our software.

Before you write, make sure to check our online resources for a solution. For Bitvise SSH Server, some of the most commonly useful resources are:

If you have searched and not found a solution, please contact us.

Let us know your experiences and observations from attempting to solve your problem. Your feedback will help us improve our software, the information on our website, or both.

Licensing and Activation

Log in to our online activation interface to retrieve your activation code, purchase upgrades, or see an overview of your licenses.

Please contact us with any activation or licensing inquiry which is not answered well enough on our website.

General Queries

Potential resellers, please read our Reseller Policy.

If you have questions about general company matters, or if you would like to discuss product issues outside of technical support, contact us.

Turnaround Time and Telephone Contact

We normally respond to all inquiries within a day; this may take longer only during weekends, and sometimes on holidays. In cases of urgency, you can reach the company director on his personal mobile. He can be reached at +506 8315 6519, and is currently most likely to be available from 1 am to 3 pm in the CST timezone (GMT-6). For customers in the US, please note that this is an international number. Use this for emergencies only.