We provide technical support through our discussion groups, where you can post your support queries as well as discuss our products in general, and browse solutions to issues that have been raised in the past.
Please make sure to first check our online resources for a solution before posting your support query in the discussion groups. These resources are as follows (mainly with regard to our SSH Server):
Please use also the discussion groups' search feature to investigate past support issues. Feel free to post your inquiry if you have searched and not found a solution, and feel free to post any experiences and observations you had while attempting to solve your problems. Your feedback will help us improve the information on our website as well as our products.
Log in to our online activation interface to retrieve your activation code, purchase upgrades, or see an overview of your licenses.
Feel free to contact us with any activation or licensing inquiry which is not answered well enough on our website.
Potential resellers, please read our Reseller Policy.
If you have questions about general company matters, or if you would like to discuss product issues outside of technical support, contact us here.
Turnaround Time and Telephone Contact
We normally respond to all inquiries within a day; this may take longer only during weekends, and sometimes on holidays. In cases of urgency, you can reach the company director on his personal mobile. He can be reached at +506 8650 3775, and will most likely be available from 11 am to 11 pm in the CST timezone (GMT-6). Please use this for emergencies only.